Sunday, 02 December 2012
If you want a terrible Subway Sandwich experience, I suggest you come visit the one nearest our home. I swear everytime I leave it that I’m never going back again but – wouldn’t you know it? – it’s so darn close to our house I can’t resist. It’s so close, in fact, that people park in front of our house to go to it.
Today, there was once again only one employee, the iced tea was not brewed, and the keys for the restroom were disgustingly sitting on the counter. My wife began ordering her meal, and then had to stop and say, “Hello?” to get the sandwich artist to snap back into reality. We ordered a small pizza for Isla, and when he asked how we wanted it sliced, Jennifer said to slice it into six pieces. He did this by cutting it in half (2 pieces), then half again (4 pieces), then sliced two of the pieces in half again. We had to stifle a laugh as there were now four tiny pieces and two large pieces. So Jennifer asked him to go ahead and make it eight pieces.
Then we were overcharged. I noticed this only after paying. For some reason, we were charge $4.50 for the $4.00 pizza. So I went back up to the counter.
ME: Hey, you charged us four-fifty and your sign says the pizza is only four bucks.
HE: Yeah, that’s just the computer, I can’t do anything about that.
ME: Well that’s false advertising. I agreed to pay you four dollars, not four fifty.
HE: That’s probably the tax.
ME: No, tax on four dollars is nowhere near fifty cents. Besides, the tax is listed here, at the bottom of the receipt.
HE: Well I can’t change the price.
ME: Well I need my money back. (I pointed to his tip jar.) Should I just take it out of here?
HE: No that’s my money.
ME: Yeah, but you stole mine.
HE: Hang on. (He then helps another customer, then pops open the cash register and hands me fifty cents.)
ME: Fifty-three cents.
HE: What?
ME: I need fifty-three cents. Look at the receipt, I was taxed on that fifty cents.
HE: Really?
ME: Yeah.
He then stared at the cash register again as if it was about to bite him, and then reached into the tip jar and handed me three cents.
This is nowhere near the worst experience I’ve had at this Subway.
“He then stared at the cash register again as if it was about to bite him, and then reached into the tip jar and handed me three cents.”
That line made me laugh.
I’ve been to so many different Subway locations all over the Twin Cities and it is difficult to find a clean restaurant with professional workers. There was the time my wife had to tell a worker to wash his hands before preparing her sandwich after handling money. Or when I instead of being charged $7.00 on my credit card I was charged $70.00 and after being assured it was reversed, having to call Visa to clear up the matter.
On another occasion, after being disgusted with the condition of the bathroom I threw my sandwich in the garbage and walked out. I later called the owner of that particular Subway to complain and I got a refund and an apology. The next time I went to that location it was much cleaner. So it sometimes helps to let the ownership know how their employees are handling the place when the owner is not around.
Yeah, we’ve usually opted for Jimmy John’s or Blimpie when given the choice, but the close proximity has meant a renewed interest in Subway for us.
That’s a good point about letting the management know. I will call them next time I’m there and something is wrong.
You raise a very serious issue. Why are the ceidndatas not discussing this? I’m not certain I personally would go so far as to support a total ban on tennis but perhaps a low level congressional committee should look into issuing licenses,..